Refund policy

Gift Cards are non-refundable.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will only accept returns on items that have arrived damaged, or if you receive the wrong order.

We will not accept returns on items where the flowers appear different from the photo, as long as it is the same variety of flower. As noted on all product pages, you will not receive the exact piece in the photos, as they are made to order with unique flowers. Please keep in mind that these are real wildflowers, so they will not be perfect.

Please note that personalized, special-order items and items damaged through normal wear and tear are not eligible for return.

To start a return, please view your completed order in your account, and follow return instructions from there. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you wish to return your order but the above conditions have not been met, you, the customer, will be 100% responsible for the shipping costs. 

You can always contact us for any return question at goldenkittycontact@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goldenkittycontact@gmail.com.